POSITION AVAILABLE

CUSTOMER SERVICE REPRESENTATIVE
In house Customer Service Representative needed for a Custom Commercial Printer located in Coldwater, Michigan

Responsibilities include:

Managing Customer Service and Customer Relationships: Attract and retain customers by answering product and service questions, suggesting information about other products and services through phone, email, and walk-in’s.
Inside Sales and Order Processing: Fulfill customer’s needs, resolves product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service needs by collecting and analyzing customer information and reviewing job history.
Contributes to team effort by accomplishing related results as needed. Work cooperatively with key team members, clients and vendors.
Job requires experience with Microsoft Office (Word, Excel, Outlook). Includes light paper work, filing, and organizing. Excellent verbal and written communication skills. Previous experience in an office/shop setting is preferred but not required. Excellent customer service skills and assertive, dependable, friendly personality. Typical office hours 8am – 5pm, M-F. Must love dogs.
Other responsibilities available based on employees’ development and understanding of the business.
Responsibilities include answering phones and emails, greeting walk-in customers, keying in and writing up new jobs, attending daily meeting, and a friendly demeanor.
We offer competitive pay based on candidate’s experience, paid time off, and so much more.


POSITION AVAILABLE *CUSTOMER SERVICE REPRESENTATIVE* In house Customer Service Representative needed for a Custom Commercial Printer located in Coldwater, Michigan Responsibilities include: Managing Customer Service and Customer Relationships: Attract and retain customers by answering product and service questions, suggesting information about other products and services through phone, email, and walk-in’s. Inside Sales and Order Processing: Fulfill customer’s needs, resolves product or service problems by clarifying the customer's issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepare product or service needs by collecting and analyzing customer information and reviewing job history. Contributes to team effort by accomplishing related results as needed. Work cooperatively with key team members, clients and vendors. Job requires experience with Microsoft Office (Word, Excel, Outlook). Includes light paper work, filing, and organizing. Excellent verbal and written communication skills. Previous experience in an office/shop setting is preferred but not required. Excellent customer service skills and assertive, dependable, friendly personality. Typical office hours 8am – 5pm, M-F. Must love dogs. Other responsibilities available based on employees’ development and understanding of the business. Responsibilities include answering phones and emails, greeting walk-in customers, keying in and writing up new jobs, attending daily meeting, and a friendly demeanor. We offer competitive pay based on candidate’s experience, paid time off, and so much more.
Chamber E-News - 03.30.2017