Job Board Title:
Customer Satisfaction Coordinator

Post Date
3/16/2017

Expiration Date
4/16/2017

Details:
We are a growing local company and we were recently named one of the Best Places to work in Illinois and listed in the top 5 Top Work Places to work for in the St. Louis area in the small businesses category. We are looking for a Customer Satisfaction Coordinator to join our team! We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement package. Must be clean-cut, drug-free and undergo a background check.

Responsibilities

• Analyzation of customer trends, needs and concerns.
• Managing incoming calls and emails
• Identify and assess customers’ needs
• Handle customer concerns and provide appropriate solutions in a timely manner
• Follow up to ensure customer satisfaction
• Keep records of customer interactions
• Go the extra mile to engage with customers
• Be able to empathize with customers
Put the customers’ needs first
• Maintain high levels of satisfaction with a focus on customer loyalty
• Identify common customer challenges and provide suggestions and better solutions




Qualifications:
Qualifications

• Strong positive personality
• At least two years of customer service experience
• Strong phone skills
• Ability to multi-task and manage time effectively
• Team player
• Highly organized with exceptional follow through abilities
• Ability to build trust and demonstrate empathy
• High level of motivation
• Stable employment history
• Ability to work independently
• Ability to troubleshoot
• Strong organizational, customer service and time management skills
• Strong verbal and written communications

Employer:
Tiger Plumbing, Heating, AC & Electrical Service
Contact:
Amber Jackson

Address:
1902 Vandalia St. Suite 100

Fax:
6183013000

Email:
amber.jackson@trusttiger.com

Website:
trusttiger.com