Job Board Title:
Customer Satisfaction Coordinator

Post Date
3/23/2017

Expiration Date
4/13/2017

Details:
We are a growing local company and we were recently named one of the Best Places to work in Illinois and listed in the top 5 Top Work Places to work for in the St. Louis area in the small businesses category. We are looking for a Customer Satisfaction Coordinator to join our team! We offer top pay, paid vacation, holidays, sick time, health and dental insurance, retirement package. Must be clean-cut, drug-free and undergo a background check.

Responsibilities

-Analyzation of customer trends, needs and concerns.
-Managing incoming calls and emails
-Identify and assess customers' needs
-Handle customer concerns and provide appropriate -solutions in a timely manner
-Follow up to ensure customer satisfaction
-Keep records of customer interactions
-Go the extra mile to engage with customers
-Be able to empathize with customers Put the customers' needs first
-Maintain high levels of satisfaction with a focus on customer loyalty
-Identify common customer challenges and provide suggestions and better solutions

Qualifications:
-Strong positive personality
-At least two years of customer service experience
-Strong phone skills
-Ability to multi-task and manage time effectively
-Team player
-Highly organized with exceptional follow through abilities
-Ability to build trust and demonstrate empathy
-High level of motivation
-Stable employment history
-Ability to work independently
-Ability to troubleshoot
-Strong organizational, customer service and time management skills
-Strong verbal and written communications

Employer:
Tiger Plumbing, Heating, AC & Electrical Services
Contact:
Amber Jackon

Address:
1902 Vandalia St. Suite 100

Work Phone:
6185785944

Fax:
6183013000

Email:
amber.jackson@trusttiger.com

Website:
https://trusttiger.applicantlist.com/jobs/