Job Title Title:
Universal Banker II
Post Date
4/23/2018
Expiration Date
7/22/2018
Details:
JOB TITLE: Universal Banker II
FLSA STATUS: Non-Exempt
SUPERVISES:N/A
HOURS: Works a minimum of 40 hours per week; hours may be irregular; covers Saturdays as needed
REPORTS TO: Banking Center Manager
JOB SUMMARY OF ESSENTIAL FUNCTIONS: Provides prompt, efficient, and friendly service to customers, processes transactions, and cross-sells services as appropriate. Contributes to the Banking Center sales goals through the Customer Acquisition and Growth Strategy (CAG). Customer service/new accounts duties are the primary function; however, strong cross-trained support on teller functions are required to expedite and enhance the customer service level provided to clients. Follows established policies and procedures in accordance with the Bank and the supervisor’s direction.
DUTIES AND RESPONSIBILITIES: The duties listed below are intended to describe the general nature and level of work performed by employees in this position. They are not to be construed as an exclusive list of all job duties performed in this position.
1.Contributes to the banking center goals by understanding the individual goals established by the Banking Center Manager and how they relate to the incentive plan and the overall banking center success.
2.Demonstrates the highest level of professionalism, efficiency and customer service wheninteracting with customers.
3.Greets and directs customers as they enter the Bank.
4.Recommends the best checking account to customers by using the sales presentation process and asking for the business.
5.Utilizes the CAG incentives (free gifts, buy-back program) to attract new customers.
6.Cross-sells additional products and services using the brochure and welcome kit as cross-sell tools.Refers customers for other Bank products to appropriate departments.
7.Opens various types of new accounts and explains new account disclosures. Verifies and processes changes to existing accounts in accordance with bank policies and procedures. Responsible for follow-up with new customers/new accounts including thank-you notes and 2x2x2 calls to engage the customer and maintain excellent customer service.
8.Assists in closing accounts at customer request.Completes necessary documentation and file maintenance after closing accounts.
9.Handles IRAs with respect to customer service and maintenance; opens IRA accounts; handles specific customer paperwork upon request.
10.Assists customers with inquiries and concerns in balancing and reconciling accounts with the Bank; prints statements per customer requests. Requests research from Deposit Operations on behalf of customers.
11.Processes customer check orders.Refers business account customers to check vendor representative.Orders new and replacement Visa debit cards.
12.Processes stop payments, debit card disputes, and forged account documents.
13.Assists customers in completing wire transfer request forms and gives inbound wire instructions.
14.Opens and closes safe deposit boxes; assists with inventory of deceased customer boxes.Is the attendant for customers wishing to enter their safe deposit boxes.
15.Prepares letters to customers pertaining to transactions or services.
16.Reviews deposit-related reports for management.Helps with Monthly Branch Review.
17.Participates in departmental meetings including accepting assignments for presentations at such meetings.
18.Participates and represents the bank in community and civic activities.
19.Assists with creating Thank You Gift displays.
20.Completes all assigned required training in a timely manner.Attends and takes necessary training courses.
21.Answers and transfers incoming telephone calls.
22.Performs a variety of other tasks such as filing, shredding, copying, and distributing and opening mail.
23.Wears name tag badge daily.Offers a Tell-A-Friend coupon with enthusiastic comment or explanation with every transaction.
24.Maintains confidentiality of customer accounts and information.
25.Follows Bank policies and procedures.
26.Cross-trains and assists in all areas of operations as needed for a smooth work flow.
27.Performs other duties as assigned or requested.
Cross-Trained Teller Duties:
1.Conducts CAG sales presentation properly, recommending the best checking account to customers and asking for the business.
2.Identifies sales opportunities for both customer and prospects in the teller line and drive-thru and makes professional referrals to other employees.
3.Accepts deposits, verifies cash and endorsements, and places holds on funds as necessary. Completes change orders. Redeems U.S. Savings Bonds.
4.Accepts checks for cashing and processes withdrawals after verifying balance and signatures/endorsements.
5.Processes loan payments for all types of loans, and requests loan payoffs from Loan Servicing as necessary.
6.Performs various balancing functions, including ATM and vault as assigned.
7.Processes night deposit and mail-in deposits. Processes change orders for customers.
8.Processes and balances the teller work daily through remote capture.
9.Sells cashier’s checks, cash advances, and other Bank services.
10.Maintains proper cash level in drawers, balances cash drawer daily, reconciles differences, keeps cash secure, and maintains a high level of safety for the Bank. Services ATM according to schedule or need.
11.Counts currency and change, bundles or rolls per Federal Reserve standard; process mutilated or unfit currency and coins.
12.Closes teller room and banking center each evening.
Qualifications:
KNOWLEDGE/SKILLS/ABILITIES:
1.High school diploma or equivalent required; some college courses in business, accounting, sales/marketing or related area helpful.
2.At least one year of Personal Banker or equivalent customer service/sales experience strongly preferred.
3.Strong customer service and relations skills; ability to interact effectively, tactfully, and diplomatically with all types of calls and person-to-person contact with customers, officers, and other staff members.
4.Possess effective written and verbal communication skills.Able to maintain confidentiality.
5.Must have good analytical and math skills.
6.Must have good typing/word processing and computer skills as well as 10-key capabilities.
7.Must have ability to read reports that are small in size and physically capable of performing light to moderate lifting or moving objects as heavy as 20 pounds; must be able to hear conversations in person and on the telephone.
Employer:
Providence Bank
Contact:
Nicole Koeneker
Address:
295 Salt Lick Rd
St. Peters, MO 63376
Work Phone:
636-397-5280
Email:
nkoeneker@myprovidencebank.com
Website:
https://www.myprovidencebank.com/about-us/careers.html