Classified Ad Title:
Claims Inquiry Team Associate (10am - 7pm)
Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.
Answering the phone for incoming broker and client Claims inquiries
Answering inquiries by clarifying issues, researching and exploring answers and alternative solutions, implementing those solutions and escalating unresolved issues.
Translating the inquiry to the appropriate claims systems and knowing where to search for information and respond to the customer need
Ability to follow up with responsible parties for any customer concerns or updates requested.
Provide an optimal customer experience during the phone call all while enhancing the organizational reputation
Identify telephone system problems and immediately alert the proper personnel
Ability to work a flexible schedule
Other duties as assigned
High school diploma or equivalent
Three or more years of experience handling incoming business calls
Computer skills including experience using multiple business applications, including telephone and data entry
Insurance industry experience would be a bonus
Strong work ethic; diplomatic; team- and service-oriented; builds strong working relationships.
Exhibits superior verbal communication, documentation skills and phone skills.
Sound judgment and problem-solving ability.
Attention to detail.
Ability to type 50 WPM
Consistently demonstrates professional demeanor and attitude.
Proven ability to remain calm under pressure; resilient.
Must be able to work from 10am to 7pm. Apply online: https://tmgofficeservices.applicantpro.com/jobs/1253993-132114.html
The Millennium Group
Roxanne Santiano - Recruiting Supervisor
106 Apple Street
Tinton Falls, NJ