Customer Service Representative Needed!

Community Job Board Title:
Customer Service Representative Needed!

Post Date
2/3/2020

Expiration Date
5/3/2020

Details:
Customer Service Representatives are responsible for handing an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way, so a great customer service representative must add value to the organization.
We are hiring a Customer Service Representative to manage customer queries and complaints. You may also be asked to process orders, modifications, and investigate complaints across a number of communication channels. To do well in this role you need to be able to remain calm and polite when customers are frustrated and you must have experience working with computers.
Customer Service Representative responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.


Qualifications:
Customer Service Representative Requirements:
• Minimum 5 years experience.
• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• Three letters of recommendation or three references.
• Medolac is a drug free workplace. Candidates for this position will be asked to undergo an initial drug test and random drug tests will be done from time to time.


Comments:
If you are interested, please contact Marilyn by email and you will receive an application to apply.

Employer:
Medolac Laboratories
Contact:
Marilyn

Email:
mneidlinger@medolac.com