A.M. Best, a leading insurance industry analyst and the nation's authority on insurance company financial stability, has given the financial strength rating (FSR) of A++ (Superior) to Amica Mutual Group (Amica).

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Amica earned high honors as a “Customer Service Champ” in BusinessWeek magazine’s 2010 rankings. The report ranks the 25 best providers of customer service and describes the techniques, strategies, and tools these companies use to deliver great service.

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J.D. Power and Associates contacts thousands of insurance customers to study the performance of their insurance companies. For the National Auto Insurance and National Homeowners Insurance Studies the customers are asked about their satisfaction with their insurers’ policy offerings, pricing, and day-to-day interactions, along with their overall service experiences.

Amica’s top ranking in these studies reflects our business philosophy of serving only our customers’ interests. We consistently deliver what you deserve from an insurance company. Your coverage is competitively priced, claims are handled quickly, and you’re always treated with courtesy and respect.



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Amica Gives Arizona Drivers More Flexibility with Platinum Choice Auto Coverage


PHOENIX – Amica Insurance is now offering Arizona drivers its Platinum Choice auto package, a premier protection plan that includes accident forgiveness, enhanced car rental coverage, continuous identity fraud monitoring, new car replacement without depreciation, and full glass replacement with no deductible, all in one discounted package. Arizona, with a long-established pro-consumer environment, is the first state where Amica is making the Platinum Choice auto package available to car owners.
A central feature of the Platinum Choice package is its accident forgiveness plan, called Good Driving Rewards. With accident forgiveness, Amica drivers can save money by reducing or eliminating the cost of a deductible or by waiving an accident surcharge. They can do this simply by applying Amica Advantage points, which they accumulate for each year of accident-free driving, owning other Amica policies and in other ways. There’s no waiting period for using Advantage points. Points never expire and give the customer the flexibility to choose how to redeem them to save money.
The identities of Platinum Choice owners are protected with Identity Fraud Monitoring. Their personal credit activities are continuously monitored at all three major credit bureaus: Equifax, Experian and TransUnion. If any unusual activities are detected, the policyholder is alerted within 24 hours and has unlimited access to the services of a fraud specialist to resolve any resulting problems.
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A driver with the Platinum Choice auto package also has Prestige Rental coverage, which puts no daily limit on the rental price of a comparable vehicle if his or her car is in an accident. The package also includes New Car Replacement coverage, which provides a new car of the same or comparable make and model to a policyholder whose new car is totaled or stolen in its first year. No depreciation or mileage limits are applied to the value of the replacement car. The Platinum Choice plan’s Full Glass coverage provides new windshields and door windows without any deductible costs to the policyowner.
Any of the coverages in the Platinum Choice auto plan can also be obtained separately. When the full Platinum Choice suite is purchased, its cost is reduced with a package discount.
“We‘re excited about the Platinum Choice auto plan and the options it gives our Arizona customers,” said Michael Valluzzo, sales and client services manager of Amica’s Phoenix Regional Office. “We’re now able to give customers the tools they need to better customize their protection and to help contain unexpected costs.”
Arizona drivers can learn more about Amica’s Platinum Choice auto package by calling the Amica office in Phoenix at 800-242-6422 or visiting Amica.com.
J.D. Power and Associates has ranked Amica Mutual "Highest in Customer Satisfaction Among National Auto Insurers" for 10 consecutive years.* Amica Mutual Insurance Company, the nation's oldest mutual insurer of automobiles, was founded in 1907. Amica has been insuring drivers in Arizona since 1945. The company is a national writer of automobile, home, marine and personal umbrella liability insurance. Amica employs more than 3,200 people in 40 offices across the country. The company’s headquarters are in Lincoln, R.I. For more information, call 800-242-6422 or visit Amica.com.
* J.D. Power and Associates 2000-2009 National Auto Insurance Studies.SM The score in the 2009 study is based on 22,930 responses from policyholders of 32 insurance carriers who were surveyed in March and April 2009 about their experiences and perceptions. jdpower.com.

J.D. Power and Associates contacts thousands of insurance customers to study the performance of their insurance companies. For the National Auto Insurance and National Homeowners Insurance Studies the customers are asked about their satisfaction with their insurers’ policy offerings, pricing, and day-to-day interactions, along with their overall service experiences.

Amica’s top ranking for 10 straight years in these studies reflects our business philosophy of serving only our customers’ interests. We consistently deliver what you deserve from an insurance company. Your coverage is competitively priced, claims are handled quickly, and you’re always treated with courtesy and respect.


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