HSHS St. Joseph’s Hospital Highland achieves Five-Star Rating for Patient Experience from Centers for Medicare & Medicaid Services

The HCAHPS survey’s questions cover these areas:

Communications with nurses
Communication with doctors
Responsiveness of hospital staff
Communication about medicines
Discharge information
Care transitions
Cleanliness of hospital environment
Quietness of environment
Hospital rating
Willingness to recommend hospital

HSHS St. Joseph’s Hospital President and CEO John Ludwig shared, “This achievement is truly a reflection of the work our colleagues have done in making each and every patient feel cared for and respected. We will continue providing exceptional care to those who entrust us with their care.”

Also receiving a five-star rating for patient experience was sister hospital HSHS St. Francis Hospital in Litchfield. For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.


HSHS St. Joseph’s Hospital Highland achieves Five-Star Rating for Patient Experience from Centers for Medicare & Medicaid Services The HCAHPS survey’s questions cover these areas: Communications with nurses Communication with doctors Responsiveness of hospital staff Communication about medicines Discharge information Care transitions Cleanliness of hospital environment Quietness of environment Hospital rating Willingness to recommend hospital HSHS St. Joseph’s Hospital President and CEO John Ludwig shared, “This achievement is truly a reflection of the work our colleagues have done in making each and every patient feel cared for and respected. We will continue providing exceptional care to those who entrust us with their care.” Also receiving a five-star rating for patient experience was sister hospital HSHS St. Francis Hospital in Litchfield. For more information on the CMS ratings system for hospitals, visit medicare.gov/hospitalcompare.
Chamber Connection - September 24, 2020