
July 2023 Business Connection Newsletter
Upcoming Events Classic Car Show 07/04/2023 12:00 PM - 04:00 PM PST Rancho Village 39630 Fairway Dr Palmdale , CA 93551 Networking - An AV Chambers Lunch & Learn 07/06/2023 12:00 PM - 01:00 PM PST Antelope Valley Chambers of Commerce 554 W. Lancaster Blvd Lancaster, CA 93534 New Member Orientation 07/07/2023 12:00 PM - 01:00 PM PST Antelope Valley Chambers of Commerce 554 W. Lancaster Blvd Lancaster, CA 93534 Developing the Leader Within you 07/10/2023- 07/14/2023 12:30 PM - 03:00 PM PST Lancaster Community Center 44611 Yucca Avenue Lancaster, CA 93534 Are You Interested in a Career in Digital Marketing? 07/11/2023 10:00 AM - 12:00 PM PST Palmdale AJCC 38510 Sierra Hwy Palmdale, CA 93550 Monthly Chamber Luncheon - Sponsored by GMIG 07/12/2023 11:30 AM - 01:00 PM PST Hellenic Center 43404 30th St W Lancaster, CA 93536 McDonald's Recruitment Event 07/12/2023 02:00 PM - 04:00 PM PST Lancaster AJCC 1420 W Avenue I Lancaster, CA 93534 Love it or List it Real Estate Mixer 07/13/2023 05:30 PM - 07:00 PM PST DoubleTree Palmdale 300 W Palmdale Blvd Palmdale, CA 93551 JVS Veteran Peer Access Network Ribbon-cutting 07/14/2023 10:00 AM - 01:00 PM PST JVS VPAN 38345 30th St E Palmdale, CA 93550 Good Society Club Grand Opening & Ribbon-cutting 07/15/2023 03:00 PM - 05:00 PM PST Good Society Club Pilates & Cycling 620 W Avenue L Ste 105 Lancaster, CA 93534 Havana Nights Mixer with Hilton Garden Inn 07/20/2023 06:00 PM - 08:00 PM PST Hilton Garden Inn 1309 W Rancho Vista Blvd Palmdale, CA 93551 Summer Healthcare Job Fair! 07/20/2023 09:00 AM - 12:00 PM PST Palmdale AJCC 38510 Sierra Hwy Palmdale, CA 93550 Free breakfast for Veterans 07/21/2023 08:00 AM - 10:00 AM PST The Havens Antelope Valley 43051 15th St W Lancaster, CA 93534 Mythical Candy Factory Ribbon-Cutting & Grand Opening 07/21/2023 04:30 PM - 06:30 PM PST Mythical Candy Factory 812 W. Lancaster Blvd Lancaster, CA 93534 Palm Vista Senior Living 1 Year Anniversary Open House Party 07/22/2023 01:00 PM - 04:00 PM PST Palm Vista Senior Living 3850 W Rancho Vista Blvd Palmdale, CA 93551 Ambassador of the AV Chambers Meeting 07/26/2023 12:00 PM - 01:00 PM PST Antelope Valley Chambers of Commerce 554 W. Lancaster Blvd Lancaster, CA 93534 Pacific Auto Center Hiring Event! 07/26/2023 10:00 AM - 12:00 PM PST Lancaster AJCC 1420 W Avenue I Lancaster, CA 93534 Business 4 Breakfast 07/27/2023 07:00 AM - 08:30 AM PST Hilton Garden Inn 1309 W Rancho Vista Blvd Palmdale, CA 93551 New Members: Welcome! New Horizons Yvonne Coulson Website yc@newhorizon4life.com Join Date: 06/01/2023 FamiliesFirstsvm Madrona Robertson Website familiesfirstsvm@yahoo.com Join Date: 06/01/2023 Mandeville Modular, Inc. Heith Bibby Website hbibby@mandevillemodular.com Join Date: 06/07/2023 Mythical Candy Factory Jami Summers Website mythicalcandyfactory@gmail.com Join Date: 06/13/2023 S & J Events and Venues LLC Suzanna Webb Website suzannawebb11@gmail.com Join Date: 06/13/2023 Heaven Sent Senior Care, INC. Jennifer Valdes Website Jennlizvals@gmail.com Join Date: 06/17/2023 Desert Dry Restoration Fernando Ventura desertdryrestorationca@gmail.com Join Date: 06/20/2023 Berkshire Hathaway HomeServices Troth Rosy Garcia Website rosy.garcia@bhhstroth.com Join Date: 06/30/2023 Renewed Members: Thank You! California State University Bakersfield, Antelope Valley Elizabeth Adams Website eadams6@csub.edu Member Since: 06/29/1999 Renewed On: 06/27/2023 Keller Williams Realty AV Wendell & Dorothea Blackwell dorothea@iglide.net Member Since: 01/07/2022 Renewed On: 06/07/2023 FloraDonna's Cakery Nia Bowles Floradonnacakes@gmail.com Member Since: 08/04/2015 Renewed On: 06/02/2023 Eva's Care Home in Lancaster Jurate Calko ecalko@yahoo.com Member Since: 02/25/2022 Renewed On: 06/05/2023 So Cal Gas Company Rob Duchow Website rduchow@semprautilities.com Member Since: 01/23/1952 Renewed On: 06/05/2023 Light House Studios Buddhika Ekanayake Website ebuddhika@sbcglobal.net Member Since: 05/30/2014 Renewed On: 06/02/2023 Fourr, Alden, and Associates LLP James O. Fourr, CPA, CVA, Cr. FA Website vip@fourraldenllp.com Member Since: 03/29/1984 Renewed On: 06/20/2023 Antelope Valley Schools Transportation Agency Morris Fuselier, III Website mfuselier@avsta.com Member Since: 11/08/2011 Renewed On: 06/20/2023 SERVPRO of Lancaster David Garibay Website dgaribay@servpro11226.com Member Since: 05/06/2021 Renewed On: 06/06/2023 Stephen B. Marvin Real Estate, Inc Michelle Lewis Website michelle@sbmarvin.com Member Since: 11/01/1972 Renewed On: 06/20/2023 Olives Mediterranean Cafe - Lancaster Harout Mkrtchian Website olivesmedcafe@gmail.com Member Since: 08/06/2013 Renewed On: 06/09/2023 La Papillon Steak & Seafood Lusine MKrtchian Website help@lapapillonav.com Member Since: 10/09/2019 Renewed On: 06/09/2023 Antelope Valley Restaurant Supply Patsy & Chuck Nasser Website info@avrestaurantsupply.com Member Since: 08/09/2017 Renewed On: 06/14/2023 Toastmasters Roxie Patterson Website poof1967@aol.com Member Since: 02/01/2013 Renewed On: 06/02/2023 Antelope Valley Dream Center John & Denise Perry Website jbooth@erescuemission.org Member Since: 08/05/2014 Renewed On: 06/15/2023 Boulevard Flooring Emporium, Inc. Michael Reece Website boulevardflooringemporium@verizon.net Member Since: 08/29/2012 Renewed On: 06/05/2023 JNR Home Improvements, INC Jeromie Roberts Website accounts@jnrhomeimprovements.com Member Since: 09/22/2015 Renewed On: 06/27/2023 High Desert Legacy Education Medical College Lee Ann Rohmann Website leeann.rohmann@hdmedcollege.com Member Since: 10/08/2010 Renewed On: 06/02/2023 Lucky Luke Brewing Co - Palmdale Samantha Schmitz Website samantha@luckylukebrewing.com Member Since: 11/06/2015 Renewed On: 06/02/2023 Velvet Touch Upholstery Shop, Inc Gary E. Sutton Website velvettouchupholstery@yahoo.com Member Since: 08/01/1992 Renewed On: 06/09/2023 Flight Test Historical Foundation Art Thompson Website fthfchair@flighttestmuseum.org Member Since: 11/21/2016 Renewed On: 06/28/2023 University of Antelope Valley Tracy West Website ruby.barrientos@uav.edu Member Since: 03/14/2000 Renewed On: 06/26/2023 Toyota of Lancaster Geoff Yeager Website gyeager@tol-av.com Member Since: 02/02/2018 Renewed On: 06/27/2023	Chair's Corner Donna Hill Hello Friends, When I joined the then-Lancaster Chamber in 2015, I had no idea that I would be asked to serve as Chair of the Antelope Valley Chambers of Commerce … what an honor. I am very excited to continue the great work of my predecessor, Brian Avery, as well as pave my own path with the growth and well-being of Antelope Valley businesses and community as my focus. The board, staff and I have some amazing things in store … some old favorites, some exciting new ideas, and plenty of room for your input. I invite you to reach out to me with questions, concerns, or any ideas you may have to assist as we strive to provide superior support to our community. Here to help Donna Hill Chair - AV Chambers of Commerce 2023-2024 July Luncheon Join us on July 12th, for our Monthly Chamber Luncheon as we hear from our sponsor, Gonzales McCaulley Investment Group about Acquisitions!! When: Wednesday, July 12, 2023 Where: Hellenic Center 43404 30th St W Lancaster CA 93536 What Time: 11:30am to 1:00pm Register today to save your seat!!! avchambers.org Event Sponsor 58th Semi-Annual Flea Market The 58th Semi-Annual Flea Market is happening on October 8th! Vendor Applications open on July 1, 2023. Go to our website to apply, Spaces are limited, the are 1st come 1st serve! Hope to see you there!! Get your application here: avchambers.org/flea We are bringing back the Community Stage with DJ Krazy-K, email or call the Chamber to book your slot!!! Chairman's Circle Sponsor Click photo for more details Article of the Month - Three C's of Customer Service Three C’s of Customer Service Success There is an old saying in the real-estate industry: The three keys to success are location, location and location. I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency. Of course, there is much more to delivering an amazing customer experience, but if there is something that is a non-negotiable to creating customer loyalty, it is a consistent and predictable experience – one that customers can count on every time they do business with you. The entire experience must be consistent. You can’t be great one day and just okay the next. The moment there is inconsistency, you start to lose the customer’s confidence, and ultimately you might lose the customer. So, let’s talk about the different ways an organization delivers a consistent experience. 1. The quality of the product or service must be consistent. Whatever the company sells must meet the expectations of the customer, every time. It doesn’t matter how good your customer service is, if the product doesn’t do what it’s supposed to do, the customer will find another company that better meets their needs. 2. The different channels customers interact with you and your organization must be consistent. Today’s customers connect with the companies they do business with in multiple ways. The traditional way a customer communicated with a company was in person or on the phone. Then along came emails, then chat, then chatbots. And, then there are social channels and other messaging apps. This is all part of the digital revolution, and the modern customer expects to have a consistent experience regardless of the channel. 3. The attitude of the people who work at the company must be consistent. I’m not suggesting that everyone be a clone of each other. It is the positive attitude and the effort the employees make to take care of their customers that must be consistent. It shouldn’t matter if the customer talks to John one day and Jane the next, everyone comes to work with the plan to do their very best, every day. Regardless of who picks up the phone or responds to a message, the customer will always have a good experience. Read more here: Three C's of Customer Service Advertisement Click photo for more details June Business for Breakfast - Sponsored by Lenton Company Thank you for coming out to support us today at our June Business 4 Breakfast. Today's breakfast was sponsored by Lenton Company, we want to thank Robert, Evelyn, and Kendal for sharing the history of Lenton Company and the process clients would go through with you. Congratulations to Karen with Prestige Assisted Living for winning this month's best commercial. As always, we look forward to seeing everyone at our next event! Advertisement Click photo for more details CCRC Ribbon-cutting & Grand Opening Congratulations to CCRC on the Grand Opening and Ribbon-cutting of your Early Learning Center. It is amazing to see such a beautiful space that caters to children aged 0 to 5. We look forward to your growth and future success. CCRC - Lancaster 44236 10th St W Ste 101 Lancaster Ca 93534 Advertisement 1201 W Rancho Vista Blvd Ste C Palmdale CA 93551 Local Craft Beer Ribbon-cutting Congratulations to Local Craft Beer's Underground Bowling on your Ribbon-cutting!!! We absolutely love all the amazing upgrades you have done to place! Welcome to Lancaster Blvd, we wish you so many years of growth and success. Advertisement Click photo for more details 121st Annual Installation Banquet Thank you so much to everyone that came to our 121st Annual Board installation to Celebrate Outgoing Chairman, Brian Avery and welcome incoming Chairwoman, Donna Hill. We are excited about what is to come with our 2023-2024 Board and can't wait to see all of the changes and growth you all bring to the chamber! Thank you, again, to our Annual Sponsors, with your support we can reach all of our goals much quicker! Interested in doing a Podcast with the Chamber? Podcasts are a great way to feature your local business! Please feel free to email us at admin@avchambers.org or give us a call at 661-948-4518 for more information. Listen to our newest episodes on Spotify, Apple Podcasts, or on other podcast platforms. Color of Wine Mixer We had a great time on Friday at The Color of Wine!!! Thank you to everyone that came out to see us and check out Connie's shop! We enjoyed seeing you all and meeting new businesses and friends, looking forward to seeing more of you all! If you are interested in booking a party, or just taking some time to relax, you definitely need to stop by!!! Color of Wine 45074 10th St W Lancaster CA 93534 AV Chambers Social Media Looking for more ways to share your business with the community? We invite you to join the Chamber's "Member-to-Member" private group on Facebook where you will be able to post about your business, your events, and your services. You will also get to see other community businesses and their posts. This is a great opportunity to showcase your business while increasing your social media presence. Please follow us on Instagram as well so you do not miss out on upcoming events and opportunities to get involved in your community. @avchambersofcommerce Also, check us out on TikTok @avchambers! Ambassador Highlight Community Partner Sponsor
Antelope Valley Chambers of Commerce New - July 2023