San Juan Island Library is introducing Telephony

Telephony lets you:
•             Hear a list of materials you have checked out
•             Hear a list of materials that are overdue
•             Renew materials, if they are eligible for renewal
•             List or cancel materials you have holds on
•             Hear your total account balance and any charges
 
Telephony will call you, if you receive phone notifications, to:
•             Tell you an item you put on hold is available for pickup
•             Remind you about overdue materials
 
Why are we adding an automated phone line?
•             Currently we send overdue messages by mail to those who don’t have email notifications. This entails a large number of printed notices and a substantial mailing cost. Telephony will cut down those costs.
•             Staff call many patrons to alert them of held items waiting for pick up. Telephony will free up this staff time to work on other tasks.
•             Telephony allows you to access your account information at any time of the day or night.
 
If you currently have the phone as your preferred method of notification and do not want to receive any automated calls from the Library you can call or drop by the Library to change your notification preference from phone to email.
 
As always, Library staff are  happy to help you with account information in person or by phone at 360-378-2798 during open hours.
 
So why not try Telephony—it’s free, it’s easy, and it’s very convenient!!