To help residential and small business customers experiencing financial hardship after the Park, Borel, Gold Complex, and Thompson fires, PG&E’s disaster billing and credit policy offers the following relief:
Billing Support
Stops estimated energy usage for billing attributed to the time period when the
home/unit was unoccupied because of
the emergency.
Discontinues billing for destroyed homes or businesses; and
Prorates any monthly access charge or minimum charges.
Credit Support
For residential and small business customers, disconnections for non-payment are
suspended, as well as associated fees.
Flexible payment arrangements are available to wildfire-impacted customers.
Reconnection fees & return check fees are waived.
New security deposits are waived for up to one year.
Expediting Electric & Gas Service
Requests for move-in and move-out service will be accelerated. Customers can also choose to re-establish service under a prior rate plan.
In-Person and Online Support
PG&E has dedicated service support for customers to initiate and track new and
temporary electric service installation requests through www.yourprojects-pge.com.
Log in anytime to check the status and progress of your request and take follow up actions when needed.
Additional information can be found online at pge.com/consumer-protections or customers can call 1-800-743-5000.
Income-eligible Assistance Programs
PG&E has other assistance programs to help income-eligible customers save money on their monthly bills:
California Alternate Rates for Energy: provides a monthly discount of 20% or more on gas and electricity bills.
Family Electric Rate Assistance (FERA): provides a monthly discount of 18% on electricity for households of three or more people.
Energy Savings Assistance (ESA): provides energy-savings improvements at no charge.
Arrearage Management Plan (AMP): a debt forgiveness plan for eligible residential customers.
Low Income Energy Assistance Program (LIHEAP): a federally funded assistance program overseen by the state that offers a one-time payment up to $1,000 on past due bills to help low-income households pay for heating or cooling in their homes.
Other programs include Medical Baseline, which offers a lower monthly rate for customers with certain medical conditions.
About PG&E
Pacific Gas and Electric Company, a subsidiary of PG&E Corporation (NYSE: PCG), is a
combined natural gas and electric utility serving more than sixteen million people across 70,000 square miles in Northern and Central California.
For more information, visit pge.com and pge.com/news.
