Community Job Board - Boulder City Chamber of Commerce.

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Ad Title: Customer Service Representative Needed!
Location: Medolac Laboratories in Boulder City, Nevada
Post Date: 02/03/20
Contact: Marilyn
City: Boulder City
State: NV
Zip: 89005
Customer Service Representatives are responsible for handing an array of front-facing duties. Some of these tasks including interacting with customers over the phone, in person, and/or via email and social media. Throughout all of these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible. Each interaction affects the company’s bottom line in either a positive or negative way, so a great customer service representative must add value to the organization.
We are hiring a Customer Service Representative to manage customer queries and complaints. You may also be asked to process orders, modifications, and investigate complaints across a number of communication channels. To do well in this role you need to be able to remain calm and polite when customers are frustrated and you must have experience working with computers.
Customer Service Representative responsibilities:
• Maintaining a positive, empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms applications, and requests.
• Keeping records of customer interactions, transactions, comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

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