January Luncheon: Improving Customer Service, Handling Online Reviews
1/9/2019 11:00 AM - 1:00 PM
Event Description
Many businesses credit their customer service with their long-term success. But how do you handle customers who present challenges that your business might not be able to handle? And how do you handle negative online reviews of your business? Matthew Flinner, Director of Education and Outreach with the St. Louis Better Business Bureau, will present on these issues and other areas pertaining to keeping your customers happy.
