Building Amazing Customer Relations

You know what good customer service feels like when it happens, but do you know how to plan for it? Come hear a representative from the Better Business Bureau of MN and ND discuss a research report entitled the 5 Gestures of Trust and how it can help you create positive relationships with your customers as well as provide a framework for evaluating complaints and creating better policies. We will practice examining real complaints through this lens and you will hear about the BBB’s complaint handling process as well. This is an interactive presentation that will allow you to put your new knowledge into practice right away.

 Presented by:
 Zeta Kilbride
 Better Business Bureau of Minnesota and North Dakota

Zeta (rhymes with Greta by the way) grew up in Grand Forks, ND until the age of 16 when she moved to the twin cities. She attended the University of MN and San Francisco State University and holds a Master’s degree in Education. She has worked in various positions in the field of education for the past 9 years and has been the Program Manager for the Better Business Bureau of MN and ND since September of 2018. One of her personal objectives in this position is expand the BBB’s service to North Dakotans by providing more outreach and educational offerings to the people of this state.

 Wednesday, March 18, 2020
11:30am – 1:00pm
The Chamber Board Room
$20/person ~ Member (Includes Lunch)
$30/person ~ Non-Member (Includes Lunch)

 Seating is limited to 32 Attendees. Sign up soon!

If the attendee limit has been reached & you would like to be added to our waiting list please e-mail: info@gochamber.org
Reservations not canceled 3 days prior to event will be invoiced.