Event Registration - Edwardsville/Glen Carbon Chamber of Commerce
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nexus@noon: Hug Your Haters
11/13/18

During eight one-hour lunch sessions at Edison's Entertainment Complex, be part of a discussion of a top-selling business book, Hug Your Haters.

     

Touted as the first modern book on customer service, Hug Your Haters is a delightful and inspiring read that can help your company thrive in this 'all-complaints-are-public' era.

HERE'S WHAT YOU'LL LEARN:
  1. The two types of Haters and what they want from you when they complain
  2. How to handle trolls
  3. How to measure customer service the right way
  4. The precise customer loyalty impacts of answering complaints (or not answering) by channel
  5. Why you need to answer every complaint, in every channel, every time
  6. A specific framework for exactly how to answer private complaints
  7. A specific framework for exactly how to answer public complaints
  8. Where you should spend most of your time in social media
  9. How fast you need to be when responding to customers, by channel
  10. The future of customer service, including specialized apps and new technologies
  11. Software recommendations for handling online and offline customer service for both small and large businesses
Cost to attend is just $10 for lunch, payable directly to Edison's upon arrival. RSVPs ARE REQUIRED for each session and must be made no later than 24 hours in advance. Food and handouts will be prepared only for those guests who have submitted an RSVP more than 24 hours in advance.

Location: Edison's Entertainment Complex
2477 South IL Route 157
Edwardsville, IL 62025

Registration ends on November 12, 2018

Register For This Event




nexus@noon: Hug Your Haters
12/11/18

During eight one-hour lunch sessions at Edison's Entertainment Complex, be part of a discussion of a top-selling business book, Hug Your Haters.

     

Touted as the first modern book on customer service, Hug Your Haters is a delightful and inspiring read that can help your company thrive in this 'all-complaints-are-public' era.

HERE'S WHAT YOU'LL LEARN:
  1. The two types of Haters and what they want from you when they complain
  2. How to handle trolls
  3. How to measure customer service the right way
  4. The precise customer loyalty impacts of answering complaints (or not answering) by channel
  5. Why you need to answer every complaint, in every channel, every time
  6. A specific framework for exactly how to answer private complaints
  7. A specific framework for exactly how to answer public complaints
  8. Where you should spend most of your time in social media
  9. How fast you need to be when responding to customers, by channel
  10. The future of customer service, including specialized apps and new technologies
  11. Software recommendations for handling online and offline customer service for both small and large businesses
Cost to attend is just $10 for lunch, payable directly to Edison's upon arrival. RSVPs ARE REQUIRED for each session and must be made no later than 24 hours in advance. Food and handouts will be prepared only for those guests who have submitted an RSVP more than 24 hours in advance.

Location: Edison's Entertainment Complex
2477 South IL Route 157
Edwardsville, IL 62025

Registration ends on December 10, 2018

Register For This Event





Assistance...

For questions or assistance regarding member vs. non-member fees, please contact the Edwardsville/Glen Carbon Chamber of Commerce at (618) 656-7600.