Strengthen the backbone of your business with our fourth Mastermind session, focused on building efficient, scalable operations. This workshop is designed to help business owners streamline processes, reinforce consistency, and elevate the customer experience.

Through collaborative discussions and hands-on planning, participants will explore:

• Team-Based Feedback & Discussion strategies

• Defining and tracking Key Performance Indicators (KPIs)

• Creating Documented Procedures, Flowcharts, and Standard Processes

• Designing effective Customer Surveys & Review Systems

• Enhancing Customer Experience and improving issue resolution

• Implementing a culture of Continuous Improvement

Outcomes:
✔ Consistent, repeatable systems
✔ Improved operational efficiency
✔ A solid foundation for scalable growth

This session equips leaders with the operational structure needed to support long-term success—and prepares your business to grow with confidence.

Investment:

• Chamber Members: $50 per session
• ​Non-Members: $100 per session (with $50 applied to your North Ridgeville Chamber membership!)
• Member Bundle: Register for three or more sessions in advance and receive a discounted rate of $25 per session
• Non-Member Bundle: Register for all six sessions in advance and receive a 33% discount 

Join us for a focused, supportive environment that will set the tone for a productive and profitable 2026.